Field Service & Repair
Feature and functional capabilities are highly customisable according to the customer operations. DISTRiX allows maximum flexibility beyond the scope of this document.
Field service and repair enables preventative maintenance through equipment records being shared with the equipment tracking modules.
Job description and full service history is available on line. Integration into the inventory systems allows parts and maintenance 'kits' to be associated and allocated to service schedules and individual repair jobs. Interface into third party parts databases. ( e.g. vehicle parts ). Track jobs and generate service call invoices with full analysis.
Field Service
A successful field services operation requires quick response to incoming calls, combined with accurate control of valuable resources.
Service Calls
Handle service calls with tele-support logging and rapid search facilities.
* type
* reason
* open call log
* status progress
* jobsheet printing
Installed Equipment
Define the technical details and location of the equipment under service.
Equipment Details:
* type
* make
* model
* serial number
* additional technical
* narrative
* location
Accounting
Generate detailed service call invoices with itemised labour parts. Also issue routine service charges where required.
* item pricing
* invoice print
* margin analysis
* billing frequency
* date
* risk of delay
Equipment Status
Know the latest and previous equipment condition.
* current status
* date in service
* date off service
* call history
Engineer
Access a database of engineering staff and monitor their progress on an individual call.
* personal profile
* call allocation
* time on/off
Spare Parts
Know the spare parts used on each job and maintain accurate spare parts inventory.
* job allocation
* utilisation
* invoicing
