When Maintenance is critical ...
Receiving calls, booking in, managing the repair and maintenance of your physical assets can often be the 'Cinderella' part of your business - often overlooked in preference to new business sales yet vital to your customers perception of your service.
DISTRiX field service and repair is used in the most demanding environments. Take Pentax medical division for example. The maintenance and repair of sensitive medical instruments must follow rigorous work flow procedures laid down by ISO 9001 standards. Full adoptability of service operations can literally have life and death consequences.
Managing Service Repair is about details ...
DISTRiX allows every 'touch' to a product to be logged and reported. Furthermore, every repair action can be be part of a dependance tree thus ensuring that repair procedures are rigorously followed, not just action for action, but by qualified and specific engineers.
Full equipment histories, repairs undertaken, and service requirements may be tracked throughout the organisation as it moves through the various locations. Manage product recalls according to 5 tiers of fault codes. Create 'parent / child' relationships with parts, for example, computer 'A' requires disc drive type 'B' as part of it's repair profile.
DISTRiX field service repair and maintenance modules can be acquired as standalone functions. Alternatively, these are fully integrated to the rest of DISTRiX and to that end the full extent of customer billings, customer sales, inventory and warehousing can also be available. In this way service may offered to third party service suppliers. Similarly service may only be offered to customers with good accounts receivable histories.
